Frequently Asked Questions

Why do I need an air purifier?

We spend 90% of our lives indoors yet on average, indoor air is two to five times more polluted than outdoor air. You may not think that you need an air purifier, but when you start to consider the types of allergens and pollutants that you and your family are breathing in at home, you'll be shocked. Which leads us to another frequently asked question...

 

What causes indoor air pollution?

If you use a gas cooker and unflued gas heater at home, you have already contributed to a large percentage of pollutants in your home. And as our homes become more better sealed from the external environment, pollutants being released from indoor sources are being found at even higher concentrations at home. 

Other pollutants such as fungi, microbial contamination, house dust mites, dust, pet dander, air toxics such as formaldehydes and volatile organic compounds (VOCs) from household chemicals also adversely affect indoor air quality. 

The health impacts of these allergens and pollutants on us may include skin, eyes, and throat irritation, headaches, drowsiness, and other, more chronic symptoms. With an air purifier, you can greatly reduce the effect of these pollutants in your home and therefore protect you and your family's health. 

You can read more about this on the Department of Sustainability's article "Indoor Air Pollution". 

 

What is the difference between an air purifier, a humidifier, and a dehumidifier?

They each do different things. An air purifier basically cleans the air of allergens, dust, pollutants, and harmful gases. A humidifier adds moisture to the air to combat the bad health effects of dry air. On the other hand, a dehumidifier removes moisture from the air to maintain an optimum humidity level at home. 

How do I choose what to buy?

Think of what you need to buy, why you need it, and how you will be using it. Look at extra features such as negative ionisation, deodorisation, UV sterilisation, night light, timers, water tank capacities, and other safety features that our models have. The coverage area will also be important fo you to look at, so think about what rooms in your home or office you will be using the product in. For tailored advice or assistance, just contact us and we'll be happy to help. 


Are your air purifiers ozone generators? 

No, all our products including the air purifiers are not ozone generators.


How do I clean my air purifier?

Check your product user manual for specific information on how to clean the product. Some may need to be cleaned with a cloth, while others may require replacement filters. 


How often do I need to change the filters on my product? 

You will be able to find specific information on this in your product's user manual. Some products like our ionic air purifiers will not need replacement filters. Others may need filter replacements every 6 months or 12 months, depending on the usage. For normal usage, we recommend the following:

ION390 3-in-1 filter - every 12 months
ION390 TiO2 filter - every 3-4 years
ION330 filters - 12 months
ION60, 70, 85 Ion Resin Filter - 6 months (depending on usage and quality of water)
ION90 Nano Silver Filter -  6 months (depending on usage and quality of water)


Where can I buy the replacement filters?

Replacement filters can be purchased from our website under 'filters and parts'. 


Do you have a shopfront I can visit?

We have a showroom at 9 Trade Place, Vermont in Victoria! You are most welcome to visit our showroom - just contact us to schedule an appointment. If you're not based in Victoria, we can direct you to your nearest Ionmax reseller for assistance. 


How do I register for Warranty?

You do not need to register the warranty for your Ionmax product. You will just need to keep your proof of purchase for any warranty claims. If within the warranty period your product needs to be serviced, just submit a support request for assistance. Visit our warranty page for more information. 


How do I track my order's delivery?

When your order is shipped, you will receive an email with the tracking number. You can then use that tracking number to track the delivery on the Australia Post website on auspost.com.au/track. For questions about delivery, you can call Australia Post on 13 POST (13 76 78)


What if I'm not home to receive the delivery?

If you're not home to receive the delivery, the postman will leave a collection card in your mailbox and drop the parcel off at your nearest office. You can then collect your parcel using that collection card at the stated post office. A signature is required upon delivery.